A person reads your question
If you are unsure whether the workspace fits how your business runs, ask first. The reply answers your actual question, not a link to a tour.
Contact · 6 acts
What arrives in the reply
A written answer to the setup question you sent, plus the IRAS record-keeping reference that applies to it. If your question sits with IRAS rather than with the workspace, we say so plainly and point you to the right page.
No account needed to ask. Weekend messages are read on the next working day.
Act 2 · The message
One paragraph is usually enough. Write it the way you would explain the work to a fellow sole trader — plain, concrete, and with the numbers you already have.
The business
What you actually do — a home bakery, a freelance editing practice, a two-van delivery round. The activity decides more about how a ledger opens than the revenue does, because it decides which records you keep.
The volume
Roughly how many invoices you raise a month, and how many receipts you keep. A monthly figure is enough — we are not asking you to count to the last one before you write to us.
Records now
Where the records live today — a shoebox of receipts, a spreadsheet, a bank export, or nothing yet. That single line changes the setup answer completely, so it is worth saying.
Period
Your accounting period, if you know it — a calendar year, or a first period that started partway through one. Mentioning it early saves a round of email, and if you started late we will tell you how the opening figures are usually handled.
Act 3 · Common questions
If your question is one of these, the reply is short and specific. If it sits with IRAS rather than with the workspace, the reply says so and points you to the right place.
Statement
Whether the two-line or four-line statement applies to your revenue. Tell us the business activity and the rough annual turnover band, and we will tell you which one IRAS guidance points at.
Mixed account
How to handle a bank account that carries both personal and business spending. The usual answer is to separate the two going forward and reconstruct the past from statements — we walk through the split without telling you to open a new account.
Late start
What to do about records for a period you started late. Missing months are common and do not stop a workspace from opening; they change where the opening entry goes, and that is the part we explain.
Categories
Whether an expense category is the right one for what you actually bought. Send the item and what the business uses it for; if the answer is not a clear yes, we say which records make it defensible.
Filing
If your question is about filing or a tax position, we will say so and point you to IRAS. We do not prepare or file returns and we do not act as your tax agent; what we can do is help you organise the book those filings are built from.
Act 4 · Timing
Messages sent on a weekday are usually answered within one working day. Weekend messages get read on the next working day, so a Friday-evening question comes back Monday.
If you are mid-setup and stuck on a specific step, say which step in the subject line — it will be prioritised over a general enquiry. Our desk is staffed Monday to Friday, 9:00 AM to 6:00 PM SGT.
If you would rather see it working first
No account needed
You can request a walkthrough instead of opening a workspace. We will show the entry form, the reconciliation view, and the period report in that order, because that is the order you will use them.
The entry form — how a single invoice or receipt is typed in, and what the workspace asks for at that moment.
The reconciliation view — how a bank export lines up against the entries you already made, and what you do when it does not.
The period report — what the year looks like as a set of figures, and what you take from it to your IRAS records.
Ask in the message box below and mention "walkthrough" in the subject.
Act 5 · Writing to us
Answered by mailThe form collects your name, email address, and message so we can reply. Put the business activity, a rough monthly invoice count, and where your records live today if you have them — it is usually enough to answer on the first reply.
Act 6 · Before you write
A first reply usually answers the question, names the record type it depends on, and tells you what the workspace will ask for in the first week. If you would rather read before writing, the guides below are open.
